Terms and Conditions

1. Introduction

Welcome to Goodscore, a service provided by Arthvit 1809 Tech Pvt. Ltd. ("Company", "we", "us", or "our"). By accessing or using our services, you ("User", "you", or "your") agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our services.

2. Definitions

• "Credit Information": Refers to your credit information, including credit scores and credit history, obtained from credit bureaus such as CRIF High Mark Credit Information Services Pvt. Ltd. ("CRIF") and Experian Credit Information Company of India Private Limited ("Experian").
• "Services": Refers to the credit report access services, credit score monitoring, and related financial products and services offered by the Company.

3. Consent for Accessing Credit Information

By using our Services, you hereby appoint the Company as your authorized representative to:

• Access and retrieve your Credit Information from CRIF and Experian on a monthly basis.
• Use this information to provide you with credit report access services and to offer relevant financial products and services.

You acknowledge and agree that:

• The credit bureaus shall not be liable for providing your Credit Information to the Company, and you will not raise any claims against them.
• This consent is given voluntarily and can be withdrawn at any time by informing the Company through our registered office address, website, assigned email ID, or mobile application.

4. Subscription Services and Auto-Debit Mandate

• If you subscribe to any paid services offered by Goodscore, you authorize the Company to debit the applicable subscription fee from your registered payment method on a recurring basis, as per the chosen subscription plan.
• The auto-debit will continue until you cancel the subscription through your account settings or by contacting our support team.
• Failure to make timely payments may result in suspension or termination of your subscription.
• You acknowledge that the Company is not responsible for any third-party charges or fees applied by your bank or payment service provider in relation to the auto-debit transaction.

5. Use of Services

The Company provides financial products and services in partnership with various lending partners. By using our Services, you agree to the following:

• Marketing Communications: You consent to receive marketing and promotional communications via SMS, WhatsApp, email, and phone calls from the Company, its affiliates, and partners. You can opt out of these communications at any time by contacting our support team.
• Data Use and Processing: You authorize the Company and its affiliates to access your Know Your Customer (KYC) data from the Central KYC Records Registry and retrieve Goods and Services Tax (GST) returns and related financial information from authorized agencies for the purpose of verifying your personal and financial data.

6. Confidentiality and Data Protection

The Company shall:

• Use your Credit Information solely for the purposes specified in these Terms.
• Protect and keep confidential your Credit Information both online and offline.
• Destroy, purge, or erase your Credit Information immediately upon the completion of the transaction or End Use Purpose for which it was procured.

7. Limitation of Liability

You agree that:

• The Company and its partners are authorized to access your credit data from CRIF, Experian, or any other agency authorized by the Reserve Bank of India (RBI).
• Credit bureaus and other authorized agencies may process and use your data and furnish this information to other registered users, including banks and financial institutions, as permitted by RBI regulations.
• The Company shall not be liable for any loss, claim, liability, or damage arising out of or in any way related to the delivery of your Credit Information to the Company or any use, modification, or disclosure by the Company of the contents of your Credit Information.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All claims or disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai.

9. Amendments

The Company reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

What is National Payments Corporation of India (NPCI)?

NPCI is an authorized payment system operator by RBI. NPCI owns and operates UPI payment system.

What is a PSP bank?

PSP is the banking company authorized to act as a Payment Service Provider (PSP) under the UPI framework. PSP engages the TPAP to provide UPI services to the end-user customers.

What is TPAP?

Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.

What is Customer’s Bank?

The Bank where the end-user customer maintains his/her account that has been linked for the purpose of debiting/crediting the payment transactions made through UPI.

Who is an End User Customer?

The end-user customer is the individual who uses UPI payment facility to send and receive payments.

Dispute Redressal Mechanism

• Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
• End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
• A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
• The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
• The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer's complaint on the relevant app itself